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SCG Continues to Innovate using the Emerging Technology of Robotic Process Automation (RPA) on Multiple Projects with the Centers for Medicare and Medicaid Services (CMS)

Morgan Whipps

NOV. 1, 2022

Signature Consulting Group (SCG) has been developing for CMS Robotic Process Automation (RPA) solutions for various departments within the Office of Human Capital’s (OHC) enterprise systems and workflows. SCG works closely with OHC stakeholders surveying and performing analysis to identify areas of opportunity to improve the user experience and automate ongoing manual processes using RPA. Implementing RPA has greatly reduced redundant manual data entry into multiple systems, eliminated risk of human errors across business processes, improved data integrity and quality, streamlined operational processes, reduce agency operational cost, and improves overall efficiency and performance.

In CMS’s Center of Program Integrity (CPI), SCG has worked with users to identify areas of opportunity to develop RPA and provide Independent Validation and Verification (IV&V) testing of the implemented RPAs. CPI’s RPAs are used to perform the initial record validation and reduce the amount of manual effort previously required to perform these functions using relationship edits for medical records submitted for review and auditing. As part of reviewing and evaluating the accuracy of the results produced by the RPA, SCG has been able to make significant refinements and enhancements to the RPA process resulted in higher level of quality and accuracy and efficiency of processing times.

About Signature Consulting Group

SCG is a woman-owned small business (WOSB), focused on Healthcare IT, specializing in digital services and quality assurance, performance improvement and efficiency, and data analytics platforms. SCG’s healthcare services drive innovative, flexible, and scalable health IT systems to optimize health operations by leveraging technology, data, and quality management for Federal and commercial clients.

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